Refund policy

Last updated: 28 September 2026

Our approach

We want you to be happy with what you buy from Stainless Home & Living. This policy explains your rights under Australian Consumer Law, and how returns and refunds work with us.

Australian Consumer Law guarantees

Regardless of any policy below, products sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

We accept returns for change of mind within 30 days of delivery, provided the item is unused, in its original packaging, and in resaleable condition. Contact us at george@mediasplash.com before returning an item so we can confirm the return and next steps. Return shipping costs for change-of-mind returns are the customer's responsibility unless we advise otherwise.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, or different from what you ordered, contact us at george@mediasplash.com with your order number and photos of the issue as soon as possible. We will arrange a replacement, repair, or refund in line with your rights under Australian Consumer Law.

How refunds are processed

Approved refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card provider.

Order fulfilment

Some products are shipped directly from our supply partners. This does not affect your consumer rights or how returns and refunds are handled with us — you deal with Stainless Home & Living directly for any issue with your order.

Contact us

For any question about a return or refund, email us at george@mediasplash.com.